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General Terms and Conditions

Welcome to Grandeur Gifts!

Here are some useful and important information about our shop and shopping process. We want you to shop with confidence and worry less. Our Terms & Conditions ensures that your purchases are covered if you encounter a problem. If you have any queries regarding the content, please feel free to message or contact us.

Sales of goods through Facebook is carried out under the name GRANDEUR GIFTS, a company incorporated in Malaysia, established in 2018.

Service Availability

  • Delivery service for this product offered is available in West Malaysia only.

 Ready-Stock & Pre-Order Stock

  • All items are ready-stock and some of the item with asterisk (*) will be under pre-order item. For ready-stock items, we will deliver within 2-3 working days after order is placed, which does not include weekend, public holidays and the day order is placed.
  • For pre-order items, it will take about 30-45 working days after order is placed, which does not include weekend, public holidays and the day order is placed. The pre-order items will be shipped out from the manufacturer in China.
  • If in any case your order is with a combination of ready stock and pre-order item, we will deliver the ready stock to you first. Once the pre-order item arrived and inspected, we will deliver the pre-order item to you.
  • We will notify you, if in the event of uncertain delivery time due to uncertain activities (i.e. pre-order item). Shipping may be delayed during holiday season or force majeure events.

General Information

  • We will inspect all the items, parcel, packaging to ensure they are in good condition and complete before shipping out to you. However, please note damages on the packaging may happen during the delivery.
  • There will be a slight discrepancy on the item measurement and color
  • Due to mass manufacturing, there will be some minor wear, tiny spots or uneven color on the product. For wooden product, original rotten mark, tree rings, texture, and lines may vary from the picture shown on the website or Facebook.
  • All items are within accepted scopes in International Quality inspection standards, and they are not considered as defective items.

How to make a purchase?

  • Select the item, quantity and color, add it into the shopping cart.
  • Upon check out, kindly ensure to enter your details correctly to complete the transaction.

If in case you have problem purchasing, kindly feel free to send us an email / message / call us, we are happy to guide you through.

Shipping Fee

  • Everyday FREE Shipping! We offer free shipping every day for all local delivery (only applicable for West Malaysia). Free shipping will be applied automatically to all orders.
  • No minimum purchase, coupons or promotion code required for FREE Shipping.

 Delivery Notice

  • The estimated delivery time the package arrive will be around 2-3 working days after order is placed.
  • There may be delays for reasons such as the occurrence of unforeseen circumstances by the courier services or the delivery zone. (*subject to courier services)
  • If for any reason we are unable to comply with the delivery date, we will inform you of that situation and status.
  • In the event If your package is lost in transit or unable to deliver to you due to incomplete information on the address, contact number or name of person to be contacted we will try our best to solve the issue. We will notify you via email.
  • Kindly ensure to key in the correct information upon check out.

Payment Method

  • Online payment via Bank Transfer (e-banking)
  • Credit / Debit Card (Visa / MasterCard)

Payment

  • All payments are made in Ringgit Malaysia.

Promotion / Sale Items

  • Sale items are final sale and cannot be returned or exchanged.

 Cancel or Change Order

  • If your order has been delivered, we are unable to cancel or change your order.

*TERMS & CONDITIONS CAN BE CHANGED BY GRANDEUR GIFTS AS DEEMED FIT WITHOUT PRIOR NOTICE

Click HERE to view our Return Policy.

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